Refund policy

Return policy

At Dynamic, we keep returns fair and transparent. All products purchased via www.dynamicbikecare.com come with a 100-day return period. Not satisfied? You can return your item for any reason within 100 days after receiving it.

Return Conditions

If you want to return a purchased product, please follow these instructions:

  • Return request: Register your return by emailing service@dynamicbikecare.com. Use this email address for all return requests, including defective or damaged products or any other complaints. We reply within 2 working days with the relevant information.
  • For orders placed within the EU the return address is:
    Logent c/o Dynamic Bike Care BV
    Spectrumlaan 31
    2665 NM Bleiswijk
    The Netherlands
  • For orders placed within the UK the return address is:
    Monta c/o Dynamic Bike Care BV
    2 Spire Road
    Rushden
    N10 0FN
    United Kingdom - GB
  • Refunds: Once we receive your return, we refund the purchase amount within 14 days. Original shipping costs are only refunded if the entire order is returned.
  • Payment method: Refunds are made using the same payment method as the original purchase, unless agreed otherwise. No extra fees apply.
  • Return shipping: Return shipping costs are always the responsibility of the customer. Returns can be made via regular parcel services such as PostNL, DHL, GLS, RoyalMail and DPD.
  • International orders: Paid VAT, import duties, or customs fees will not be refunded.
  • Website purchases only: We only accept returns for products purchased via dynamicbikecare.com.
  • Non-refundable items: Digital or non-tangible products cannot be returned.
  • Packaging: We do not provide return packaging. We therefore recommend keeping the original packaging during the return period. Products must be returned in their original packaging.
  • Risk during transport: Dynamic is not responsible for loss or damage during return shipping or for damage caused by product use. Returned products are shipped at your own risk.
  • Modify returned products: Dynamic reserves the right to modify, improve, or replace any returned products without prior notice with a similar or equivalent product. Dynamic is not obligated to improve the product.
  • Product condition: Returned items must be in the same condition as when sold, including all parts, accessories, and manuals. Incomplete returns may result in partial refunds or additional charges.
  • Fair use: You are only liable for any diminished value of the products caused by handling that goes beyond what is necessary to assess their nature, characteristics, and functioning.
  • Incorrect or incomplete addresses: If a return is caused by incorrect/missing address details or any issues related to customs or importing, shipping fees are non-refundable.

 

Right of withdrawal

You have the right to cancel your purchase within 14 days, without giving any reason. The cancellation period ends 14 days after the day on which you, or a third party designated by you (other than the carrier), physically received the product. Would you like to return a product? Please follow the return instructions. Please note that you are responsible for the cost of returning the item.

Provided you send your notice of withdrawal before the 14-day period expires, you will have met the withdrawal deadline.


Consequences of withdrawal

If you withdraw from the contract, we will refund the full amount, including the delivery costs. If only part of the order is returned, the delivery costs will not be refunded. Any additional costs resulting from a delivery method other than the cheapest standard delivery we offer will also not be reimbursed. Refunds will be processed without undue delay and no later than 14 days after we have been notified of your decision to withdraw.

The refund will be made via the same payment method as the original transaction, unless expressly agreed otherwise. No fees will be charged for this refund.

You are solely liable for any loss in value of the product resulting from use that goes beyond what is necessary to establish the nature, characteristics and functioning of the product. You may therefore handle and inspect the product as you would in a physical shop. We may withhold the refund until we have received the returned product or until you have provided proof that the product has been returned, whichever occurs first.

Returned products must be sent back without undue delay and no later than 14 days after you have notified us of your decision to withdraw. You will have met this deadline if the products are dispatched before the 14 days have elapsed.

Are you dissatisfied with the handling of your complaint? If so, you can submit it to the Disputes Committee via the European ODR platform: https://consumer-redress.ec.europa.eu/index_en