Refund policy

Return policy 

At Dynamic, we keep returns fair and transparent. All products purchased via www.dynamicbikecare.com come with a 100-day return period. Not satisfied? You can return your item for any reason within 100 days after receiving it, subject to our return conditions. 

Return Conditions 

If you want to return a purchased product, you can easily register your return through our returns portal. 

Simply follow these steps: 

  1. Register your return: Open our returns portal and select the order and item(s) you would like to return. 

  1. Choose your refund method: Select whether you would prefer a store credit voucher or a refund to your original payment method. 

  1. Purchase your return label: Select an available shipping option and purchase your return label directly through the portal. 

  1. Send your return: Carefully package your item(s), follow the shipping instructions, and drop off your parcel at the designated shipping location. 

Once your return has arrived and has been processed, we will arrange your refund or store credit voucher. 

Please keep the following return conditions in mind: 

  • Return period: You can register a return within 100 days after receiving your order. 

  • For orders placed within the EU the return address is: 
    Logent c/o Dynamic Bike Care BV 
    Spectrumlaan 31 
    2665 NM Bleiswijk 
    The Netherlands 

  • For orders placed within the UK the return address is: 
    Monta c/o Dynamic Bike Care BV 
    2 Spire Road 
    Rushden 
    N10 0FN 
    United Kingdom - GB 

  • Refunds: For returns under our additional 100-day return policy, we process your refund or store credit voucher within 14 days after receiving your return. Refunds under the statutory right of withdrawal are handled in accordance with the terms described below. Original standard shipping costs are refunded if the entire order is returned under the statutory right of withdrawal. 

  • Payment method: Refunds are made using the same payment method as the original purchase, unless expressly agreed otherwise. Alternatively, you can choose a store credit voucher for a future purchase. No refund processing fees apply. 

  • Return shipping: Return shipping costs for regular returns are the responsibility of the customer. You can purchase a return shipping label directly through our returns portal. Available shipping options and costs will be displayed in the portal. 

  • International orders: Refunds of VAT, import duties, or customs fees paid directly to customs authorities or third-party carriers may need to be requested from the relevant authorities or providers, where applicable. This does not affect any refund of taxes collected by Dynamic that is required by law. 

  • Website purchases only: We only accept returns under our voluntary return policy for products purchased via www.dynamicbikecare.com.  

  • Non-refundable items: Digital or non-tangible products may be excluded from returns where a statutory exception applies. 

  • Packaging: We do not provide return packaging. We therefore recommend keeping the original packaging during the return period. Please use the original packaging whenever possible and make sure the products are properly protected during return shipping. Your statutory right of withdrawal is not dependent on having the original packaging. 

  • Risk during transport: For regular returns, you are responsible for ensuring that the products are returned safely. We recommend keeping your proof of shipment until your return has been processed. This does not affect your statutory rights in cases of defective or incorrectly delivered products. 

  • Modify returned products: Dynamic reserves the right, where permitted by law, to modify, improve, or replace returned products with a similar or equivalent product. This does not affect your statutory rights. 

  • Product condition: Products returned under our additional 100-day return policy must be unused, complete, and in their original condition, including all parts, accessories, and manuals. These additional conditions do not limit your statutory right of withdrawal. 

  • Fair use: You are only liable for any diminished value of the products caused by handling that goes beyond what is necessary to assess their nature, characteristics, and functioning. 

  • Incorrect or incomplete addresses: If a return is caused by incorrect or missing address details or issues related to customs or importing, shipping fees may be non-refundable, subject to applicable consumer rights. 

Missing, incorrect or damaged items 

Is an item missing from your order, did you receive the wrong product, or did something arrive damaged? We're sorry about that! 

You can easily report these issues through our returns portal. 

How it works: 

  1. Open the returns portal: Visit our returns portal and select your order. 

  1. Report the issue: Indicate whether an item is missing, damaged, or incorrect. 

  1. Provide details: Give a short description of the issue and upload clear photos or videos if requested. Please include pictures of the packaging, shipping label, and received item(s), where applicable. 

  1. Choose your preferred solution: Let us know how you would like us to resolve the issue. 

Our customer service team will review your request and help you find a suitable solution. 

Depending on the situation, you can choose from the following options: 

  • Replacement: Receive a replacement for the missing, incorrect, or damaged item. 

  • Store credit: Receive a voucher to spend on a future purchase. 

  • Refund: Receive a refund for the affected item(s) to your original payment method. 

We will review your request and confirm the available solution. Our team aims to get back to you within 2 working days. 

If we ask you to return an incorrect or damaged item, we will provide a return shipping solution at no additional cost to you. 

Your statutory consumer rights remain unaffected. 

For more information about damaged, missing, incorrect, or lost shipments, please visit our Help Center article. 

Right of withdrawal 

You have the right to cancel your purchase within 14 days, without giving any reason. The cancellation period ends 14 days after the day on which you, or a third party designated by you (other than the carrier), physically received the product. 

At Dynamic Bike Care, we offer an additional 100-day return period for purchases made through our webshop. This additional return policy does not replace or limit your statutory right of withdrawal. 

How to exercise your right of withdrawal 

Would you like to return a product? You can easily register your return through our returns portal. Please follow the return instructions described above. 

Alternatively, you can exercise your right of withdrawal by sending a clear statement of your decision to withdraw to service@dynamicbikecare.com. You do not have to use the returns portal to exercise your statutory right of withdrawal. 

Provided you send your notice of withdrawal before the 14-day period expires, you will have met the withdrawal deadline. 

You are responsible for the direct costs of returning the products, unless otherwise required by law or agreed with Dynamic Bike Care. 

Consequences of withdrawal 

If you withdraw from the contract, we will refund the full amount paid for the returned products, including the original standard delivery costs if you withdraw from the entire order. If only part of the order is returned, the original delivery costs will not be refunded, unless required by applicable law. 

Any additional costs resulting from a delivery method other than the cheapest standard delivery method we offer will not be reimbursed. 

Refunds will be processed without undue delay and no later than 14 days after we have been notified of your decision to withdraw. 

The refund will be made using the same payment method as the original transaction, unless expressly agreed otherwise. No fees will be charged for this refund. 

You may also choose to receive a store credit voucher instead of a monetary refund. This is entirely optional and does not affect your statutory right to a refund. 

You are solely liable for any loss in value of the product resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product. You may therefore handle and inspect the product as you would in a physical shop. 

We may withhold the refund until we have received the returned product or until you have provided proof that the product has been returned, whichever occurs first. 

Returned products must be sent back without undue delay and no later than 14 days after you have notified us of your decision to withdraw. You will have met this deadline if the products are dispatched before the 14 days have elapsed. 

Complaints and dispute resolution 

Are you dissatisfied with your order, a product, or the way your complaint has been handled? 

Please contact our customer service team via service@dynamicbikecare.com or through the chat on our website. 

We will do our best to resolve your complaint as quickly and fairly as possible. 

If we are unable to resolve your complaint together, you may seek assistance from an appropriate consumer dispute resolution body. 

For more information about consumer dispute resolution in the European Union, please visit the European Commission's Consumer Redress website. 

Your statutory consumer rights remain unaffected.